The data presented on this page does not represent the view of Coweta-Fayette EMC and its employees or that of Zippia.Ĭoweta-Fayette EMC may also be known as or be related to COWETA-FAYETTE EMC, Coweta Fayette Business Partners, Coweta-Fayette EMC, Coweta-Fayette Electric Membership Corporation, Coweta-Fayette Emc, Coweta-fayette Emc and Roger L Bonner. Based in Georgia, Coweta-Fayette EMC is a small energy company with only 50 employees and an annual revenue of 11.0M. Coweta-Fayette EMC Natural Gas (CFEMC Natural Gas), True Natural Gas is a company built. None of the information on this page has been provided or approved by Coweta-Fayette EMC. Sdc coweta fayette The How can I pay my Coweta-Fayette EMC bill. While we have made attempts to ensure that the information displayed are correct, Zippia is not responsible for any errors or omissions or for the results obtained from the use of this information. Sources of data may include, but are not limited to, the BLS, company filings, estimates based on those filings, H1B filings, and other public and private datasets. The data on this page is also based on data sources collected from public and open data sources on the Internet and other locations, as well as proprietary data we licensed from other companies. The employee data is based on information from people who have self-reported their past or current employments at Coweta-Fayette EMC. Without the rule waiver, Coweta-Fayette EMC Natural Gas said that it will not proceed with its new bill format at this time, due to the potential for a penalty.Ĭoweta-Fayette EMC Natural Gas said that it is willing to provide the PSC with daily call center reports, in addition to monthly reports, as a condition of the waiver.Ĭopyright 2010- 11 Energy Choice Matters.Zippia gives an in-depth look into the details of Coweta-Fayette EMC, including salaries, political affiliations, employee data, and more, in order to inform job seekers about Coweta-Fayette EMC. "The Company’s proposed new bill format is the type of market innovation the Commission contemplated when it initiated natural gas competition in Georgia," Coweta-Fayette EMC Natural Gas argued.Ĭoweta-Fayette EMC Natural Gas said that the service quality standards did not contemplate the introduction of a new bill by a marketer and attendant increase in call volume. Implementation of the new bill format in all likelihood (due to increased call volume) will result in the Company not meeting the Call Center Standards in May and/or June," Coweta-Fayette EMC Natural Gas said.Ĭoweta-Fayette EMC Natural Gas said that the new bill, "has made numerous improvements some of which are to make it easier for consumers to understand the billing calculation, quickly access prior use history in a graphic display, conveniently group all Atlanta Gas Light data in one location on the bill and to clearly indicate the consumer’s rate plan and if applicable the fixed rate expiration date for the consumer."
The vast majority will likely be complimentary, yet many consumers will ask our CSRs to spend time with them going over the new bill. "The Company is anticipating during the May 2011 to June 2011 Service Quality Measure reporting periods a significant increase in consumer calls with specific reference to the new bills.
Implementation of the new billing format could cause Coweta-Fayette EMC to be in non-compliance a third time in a twelve month period, which would lead to a penalty payment, it said in its waiver request.Ĭoweta-Fayette EMC Natural Gas plans to introduce a new bill in the May 2011 billing cycle, meaning that consumers will be opening and noticing the new bill format during May through June. Coweta-Fayette EMC Natural Gas Seeks Waiver of Service Quality Metric to Implement New Gas BillĬompetitive gas marketer Coweta-Fayette EMC Natural Gas (EMC Natural Gas, Inc.) has petitioned the Georgia PSC for a waiver of the Service Quality Standards for Certificated Marketers relating to call center service levels, as it said that implementing a new, improved bill would likely lead to higher call center volume, potentially exposing Coweta-Fayette EMC Natural Gas to a penalty (Docket 15296-U).Ĭommission Rule 515-7-8-.03 sets a benchmark for Call Center Service Levels, under which 80% of all calls to a marketer's call center answered must be within 180 seconds of a request to speak with an agent, measured over one calendar month.Ĭoweta-Fayette EMC Natural Gas is currently following a remediation plan due to non-compliance of Service Quality Measures twice within a twelve month period.
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